1. Overview & Digital Nature of Services
QuickPVC provides automated digital document layout and card conversion utilities for photo studios and digital print operators. All transactions made on quickpvc.com are for digital wallet credits used to process PVC-ready card documents. Because services and credits are fulfilled electronically and immediately, our cancellation and refund processes are structured as outlined below.
2. Cancellation Policy
Due to the instantaneous digital fulfillment of wallet credits upon successful payment confirmation via our payment gateway (Razorpay), orders for credit packs cannot be cancelled once the transaction has been completed and credits have been credited to your operator account balance.
However, if an accidental duplicate charge occurs or if you wish to cancel an unconsumed wallet balance, you may submit a request through our Help Desk within 48 hours of the transaction.
3. Refund Eligibility & Conditions
Refunds are applicable under the following circumstances:
- Payment Debited but Credits Not Added: If your bank or UPI app was debited but your QuickPVC wallet was not credited due to network or gateway latency, Razorpay or your issuing bank automatically reverses the amount within 3–5 working days. If it does not reflect, share your Razorpay Payment ID with us, and we will manually credit your wallet or issue an immediate refund.
- Failed Card Processing Engine Jobs: If an automated document crop or layout generation fails due to a server fault or system error, the deducted credit (₹2 equivalent) is immediately and automatically restored to your wallet balance.
- Duplicate Transactions: If you were charged multiple times for a single recharge pack due to technical failure, the extra amounts will be refunded back to your original source account in full.
4. Refund Processing Timelines
Once approved by our support team, refunds are initiated immediately through Razorpay back to the original payment source (UPI ID, Net Banking, or Credit/Debit Card). Depending on your issuing bank's clearing cycle:
- UPI Payments: 1 to 2 business days.
- Net Banking & Cards: 5 to 7 business days.
5. How to Request a Refund or Support
To request assistance or a refund, please provide your registered email, contact phone number, and the Razorpay Payment ID (`pay_...`):